A woman says she feared she would never see her missing dog again after a vet sent him to a dog pound, incorrectly claiming ...

Dubai launches new police website and app alongside a Lawyers Platform offering seven digital legal services to speed up ...

MoHESR involved customers, employees and strategic partners in the redesign process through multiple feedback channels, ...

In line with the UAE’s Zero Government Bureaucracy Programme, the Ministry of Higher Education and Scientific Research (MoHESR) overhauled its service system in 2025, redesigning services to ...

EQB Inc. (TSX:EQB) operates in the Canadian financial services sector through banking and mortgage lending. The company delivers services via its subsidiary, Equitable Bank, serving a broad range of ...

Educational Voice targets growing demand for animated training content as organisations shift toward video-based learning A well-produced training animation can reach thousands of employees ...

Discover the next level of customer satisfaction with a chat system. Boost engagement and streamline interactions with customer service chat. Imagine losing a million dollars in 30 seconds. That’s ...

Senator Elizabeth Warren, a Massachusetts Democrat, called for the Social Security Administration (SSA) to provide more accurate and detailed information about the agency's phone call wait times on ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

Abstract: Chatbots are becoming more and more popular as efficient tools in information retrieval and customer service procedures, which raises satisfaction by offering quick and efficient answers.