Pexels/Reddit There’s nothing worse than a coworker who makes your job harder. It’s even worse when they try to make you look ...

From their first Zoom call to a 58-minute voice note, Maggie O'Farrell details how she and Chloé Zhao came to co-write the ...

GenAI gets blamed for churning out “crappy content,” but the bigger issue is the way we’re using it. We hand over vague, ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

I was completely enthralled when I first saw Paula Vogel’s “Indecent” at SF Playhouse in 2022, and even more so last week when I had the pleasure of watching an extremely talented cast and director ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

The Y Combinator-backed startup, called Aurelian, is building an AI voice assistant to help fill in the gaps for 911 call centers. Aurelian, an AI startup that handles non-emergency calls for 911 call ...

DETROIT – A federal grand jury in Michigan returned a 10-count indictment against two self-professed religious leaders accused of running a forced labor and money laundering conspiracy that victimized ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...

Even with expanded digital tools, healthcare call centers are still the main and often most strained access point for patients. Whether confirming or rescheduling an appointment, patients continue to ...