Virgin Media O2 doubles down on AI push as it attempts to reduce customer complaints

The telecoms giant revealed to This Is Money last year that it spent £1million on customer serviceevery day but was eyeing ...
ISPreview UK

Virgin Media O2 Says AI Saved UK Customers 400,000 Hours in Support Calls

Broadband and mobile provider Virgin Media and O2 (VMO2) has today stated that their adoption of AI-based improvements to ...
Advanced Television

AI helps Virgin Media O2 avoid over 1m call transfers

Virgin Media O2 saved customers a collective 1.45 billion seconds of their time last year – equivalent to more than 24 million minutes or more than 400,000 ho ...

Virgin Media customers getting access to new 24/7 channel free of charge

From today (Friday, January 9), every Virgin Media TV customer will gain free access to Premier Spots Rugby, the UK's only ...

'Shutdown' warning issued to anyone in UK with a really old mobile phone

Steve Athwal, CEO and Founder at The Big Phone Store, said: "When O2 turns off 3G, phones relying on it will lose mobile data ...

Musk’s Starlink offers cheaper broadband than BT after UK price cuts

Elon Musk’s Starlink had around 110,000 UK customers as of June last year - Yichuan Cao/NurPhoto via Elon Musk’s Starlink is ...
Wandsworth Guardian

Virgin Media customers get access to new 24/7 rugby channel

From today (Friday, January 9), every Virgin Media TV customer will gain free access to Premier Spots Rugby, the UK's only dedicated 24/7 rugby channel. The channel has the most comprehensive club ...
Advanced Television

Uswitch: Broadband bills to rise by up to 4x rate of inflation

Millions of UK households are facing telco price rises up to four times the rate of inflation this April, as the industry ...

Storm Goretti live: Amber snow and 'danger to life' warning issued

School bus crashes as fresh ‘danger to life’ warnings issued ahead of Storm Goretti snow - Drivers have been warned about ...
Birmingham Mail

O2 issues warning to UK customers over service end which could see older devices stop working

Final warning issued: O2 has released a final alert to customers using older mobile devices that rely on 3G technology. The provider, now part of Virgin Media O2, plans to complete the total ...
This is Money

Fraudsters took out multiple phone contracts in my name... and O2 wants me to pay for them: CRANE ON THE CASE

Earlier this year I was shocked to get a message from my phone network, O2. The messages suggested I had taken out six new mobile phone lines on my account and that six new direct debits had been set ...