Instant messaging has become the latest employee productivity tool. A customer-service representative can use it as a quick and easy way to answer an inquiry, whereas a salesperson can inform a busy ...

The use of instant messaging in the workplace and from mobile devices continues to grow, according to an America Online survey released Tuesday. Nearly 27 percent of all IM users surveyed said they ...

Instant messaging (IM) -- whether companies view it as a worker productivity booster or a security threat -- is a popular communication application that many workers use, with or without permission, ...

These days, we take internet-based chatting for granted. We're spoiled by a massive (and admittedly fragmented) ecosystem of direct messaging (DM) services on our phones and PCs, ranging from WhatsApp ...

Mobile devices are everywhere, and most healthcare organizations are following the trend and adopting mobile devices at the point of care. In particular, clinicians at hospitals and healthcare ...

My former supervisor and I used to rely on instant messaging as a critical application to get our jobs done. As Web site managers, we could run through the site code together in one window and in ...

It has been several years since instant messaging worked its way from teens' rooms to boardrooms. What started as an easy and hip way for youngsters to communicate with their peers has turned into an ...

Instant messaging is booming. Almost everywhere you look, people are typing messages to friends and work colleagues at a frantic pace. These are not e-mails but rather short messages that often travel ...

When it comes to using instant messaging as an advertising vehicle, most marketers are missing the boat, according to new research. A report from JupiterResearch revealed that only seven percent of ...