This enhancement will change the game for Connect-based contact centers looking to onboard advanced technology quickly and easily. Third-party application integration, a cutting-edge new feature of ...

The Amazon Connect agent workspace now supports third-party applications. “This allows customers to take either their existing vendor–built solutions, like calendaring applications and analytics apps, ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Today, Amazon Connect announced that Amazon Connect Contact Lens now provides generative AI-powered post-contact summaries directly to agents within seconds after a customer contact call complete ...

Since Amazon Web Services launched its contact center solution, Amazon Connect, in March 2017, the company’s annual conference, AWS re:Invent, has been an opportunity to include new Amazon Connect ...

New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching Organizations often struggle to deliver ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...

SEATTLE--(BUSINESS WIRE)--Today at Enterprise Connect, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), shared new business momentum milestones and announced three new ...