If you're on the phone with someone, a babbling newborn can be very cute but they can also be distracting for the person on the other end of your call. If you have an iPhone, you can enable a hidden ...

Sales outreach has undergone a remarkable transformation over the past decade. While cold calling still drives significant revenue for businesses ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Google will partner with Rwanda and Kenya to make Web communication tools such as e-mail and PC-to-PC voice calling more widely available in Africa, the company said on Monday. The deal is aimed at ...