When displaced persons move to urban areas, they often settle in more marginalised and underserved neighborhoods. Public service providers in these areas are often already struggling to adequately ...

In the past, I’ve written other articles on the subject of strategy and competition. To summarize the messages from earlier articles, it is my belief that every business competes across only three ...

IPTV technology has experienced tremendous growth in the past four years. The technology has evolved from an initial concept to the brink of commercial deployments. There are several reasons for this ...

Today’s digital economy implies a virtual product and service delivery approach across most verticals. With that comes the need for customer service teams to address concerns as early as possible and ...