A business or organization can more effectively facilitate training of new employees with the use of well-written standard operations procedures (SOP). Beyond training, an SOP manual gives existing ...

Some businesses choose to become certified by the International Organization for Standardization. The organization sets standards for common global business practices and strives to improve quality ...

One of the worst scenarios of office problems involves a very important job that cannot be completed by the support staff because of lack of information on procedures. Nearly every organisation ...