The customer service landscape is on the cusp of a significant transformation driven by cutting-edge technologies and evolving customer expectations. Contact centers are not just about answering calls ...

As we step into 2025, customer service in the finance sector is poised for transformative change. Technological advancements, shifting consumer expectations, and intensifying competition will drive ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Throughout my journey leading Digitate, I've witnessed a profound transformation that's ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. In a blog post published yesterday called “The Intelligence Age” ...

Integrating data and AI solutions throughout the customer experience journey can enable enterprises to become predictive and proactive, says vice president of product marketing at NICE, Andy Traba. In ...

Sandeep Kakani, an engineer by training and an innovator by nature, has carved a distinctive path in the medical device industry through his leadership at Align Technology. As the head of customer ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

Dohrn’s tech-driven operations plan improves visibility, cuts admin time, and boosts customer service across its LTL network. Electronic BOLs, PODs, and dock management systems save time, reduce ...