Destination CRM

Inbound and Outbound Converge in the New Contact Center

As proactive contact becomes an integral part of customer care, the lines between outbound and inbound customer communications in the contact center are blurring, and this convergence is only going to ...
Destination CRM

Optimizing Outbound Communications: Strategies and Technologies For Effective Customer Engagement

According to a 2025 commissioned study by Forrester Consulting on behalf of TransUnion®, 86% of decision-makers across a wide range of industries said that even as their outbound call volumes decrease ...
Yahoo Finance

Nearly Nine Out of 10 Decision Makers Rank the Phone as the Most Important Outbound Channel for Meeting Customer Service Goals and Increasing Revenues

CHICAGO, March 17, 2025 (GLOBE NEWSWIRE) -- While channels like email and messaging are more prevalent, the phone remains one of the most business-critical tools available, according to a 2025 study ...
Business Wire

Talkdesk Enhances Outbound Dialer Suite for Efficient and Compliant Customer Outreach

Talkdesk 20-in-20 continues with new products and enhancements, adding proactive capabilities for companies to efficiently and effortlessly connect with customers through personalized sales and ...
Business Wire

Neustar and LiveVox Join Forces to Improve Outbound Customer Contactability

RESTON, Va. & SAN FRANCISCO--(BUSINESS WIRE)--Neustar Inc., a TransUnion company and LiveVox Holdings, Inc. (NASDAQ: LVOX), a leading cloud-based provider of customer service and digital engagement ...