We’ve all seen it: A deviant behavior is repeated, without catastrophic results, and eventually becomes the accepted social norm for the organization. This process is called the “normalization of ...

The old adage, "familiarity breeds contempt," rings eerily true when considering the dangers of normalizing deviance. Coined by sociologist Diane Vaughan, this phenomenon describes the gradual process ...

Although vendor-written, this contributed piece does not promote a product or service and has been edited and approved by Network World editors. How many times have you witnessed a sub-optimal IT ...

To some extent, many organizations, if not all, suffer from some form of performance deviation. This can manifest itself in any goal or standard against which organizations may measure themselves.

The fire service is built on a foundation of camaraderie, courage, and a shared mission to protect and serve. Yet, like any profession, it is vulnerable to the pressures of everyday operations, human ...

When the sociologist Diane Vaughan came up with the term “the normalization of deviance,” she was referring to NASA administrators’ disregard of the flaw that caused the Challenger space shuttle to ...