Despite efforts to improve customer communications, life insurers are seen as unnecessarily complicating explanations of their policies, according to the J.D. Power 2024 U.S. Individual Life Insurance ...

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...

Life insurance companies are trying to get younger people to buy their products, but they're having trouble because their communication is too complicated, a J.D. Power study finds. Confusing policies ...

WINDSOR, Conn., and ARLINGTON, Va., June 25, 2025 — The 2025 Insurance Barometer Study, conducted jointly by nonprofit associations LIMRA and Life Happens, shows that young adults believe the cost of ...