Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

SAN FRANCISCO--(BUSINESS WIRE)-- The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils ...

As we move towards the Fifth Industrial Revolution, the question isn't whether AI can handle customer service – it's whether it should do so alone. Dr Mariette Frazer. Recently, I was contacted by a ...