Customer relationship management (CRM) software is a set of tools that help businesses track and manage customer interactions. The best CRM software can help businesses to better understand their ...

Field service management software allows you to manage all your reporting, scheduling, dispatching, invoicing, and customer account management needs, all from a single platform. We’ll break down the ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Service management, also known as information technology service management, software allows companies to manage how it provides services to its customers. Services include order management, hardware ...

Join us in Atlanta on April 10th and explore the landscape of security workforce. We will explore the vision, benefits, and use cases of AI for security teams. Request an invite here. Freshworks, a ...

OpenMethods, a customer service management software company in Los Angeles, has raised a $5 million round. The investment will be used to enhance OpenMethods’ cloud-based customer service software and ...

Entellium, a developer of on-demand Customer Relationship Management (CRM) software, announced it has received the mantle of leadership in the field of CRM from Forrester Research. In a report titled, ...

Companies and application providers can no longer look at customer service as a series of silos, according to a new report from Forrester Research. Rather, leaders at these companies should know that, ...