A focus on transparency and automation, with live support for stressful situations, can help craft a great returns experience ...

The post-peak returns surge is inevitable. Every year, retailers and e-commerce brands brace for the January reckoning-when holiday returns flood warehouses, margins shrink, and balance sheets take a ...

NOTRE DAME, Ind. — Americans return $816 billion worth of merchandise every year. Most retailers see this as a massive headache, but a few smart ones are turning it into an effective strategy to earn ...

Generous return policies may boost conversions, but behind the scenes they quietly erode margins, strain operations, and ...

E-commerce is as popular as ever before, and the return rates that come with it are growing fast. During the post-holiday ...