For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...

Problem-solving therapy (PST) helps individuals manage stress by breaking down challenges into practical, manageable steps. The aim of the therapy is to help people cope more confidently with ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Call center usage is growing and the need for skilled workers is growing with it. So what are the important qualities of a good call center agent? Businesses constantly measure call center agents ...

According to new research, employees with strong soft skills tend to earn higher salaries and are more frequently promoted into leadership roles. In a world where AI and other technologies continually ...

Discover how interpersonal skills boost job performance, enhance company culture, and improve business success through effective communication and relationship building.

With tongue only slightly in cheek, I say that everything in AV sales centers on “problems.” Problems might be internal to our own companies or external with our customers, but Problems ‘R’ Us. Many ...

In today’s competitive job market, employers are actively seeking individuals who possess strong critical thinking and problem-solving skills. These two abilities go hand in hand, and together, they ...

Computer science involves much more than writing code. It blends technical knowledge —like programming, algorithms and data systems — with soft skills, such as communication and problem-solving.

Advances in technology haven’t erased a need for what a Pearson survey released in April referred to as “human” skills. Workers will need skills like problem solving, decision making and teamwork to ...

The call center is a key part of CX. Leadership roles here require a specific skillset. Here we tackle the skills and traits of an effective call center leader. Call centers aren’t going anywhere.

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...