Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

(This is the first of a two-part series on the keys to great customer service as described in the new book Attack of the Customers, by Greg Gianforte and Paul Gillin.) Great customer experience has ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Robinhood, the investing platform at the center of last month's stock market frenzy, announced Monday that it had added a live customer phone line and other customer support features. The news came ...

Dental Intelligence Appoints Customer Experience Veteran Miles Dunn as VP of Customer Support, Reinforces Commitment to ...