Telegram Messenger is quite popular, more than you might think. It’s not yet on the same level as WhatsApp due to only amassing 550 million monthly users, and 55 million daily users on a consistent ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

Rabobank has embraced robotic process automation technology, in the process turning many of its employees into so-called citizen coders who design bots to automate their least-favorite tasks. So far ...

Artificial intelligence (AI) is transforming professional practices by improving productivity, enhancing document management and streamlining administrative tasks. In high stakes fields like law, tax ...