To grow your agency, you need to lose some clients. While it sounds crazy at first, there is actually value in that thought. Understanding why clients leave enables you to improve your acquisition and ...

Churn rate refers to the percentage of customers or subscribers who stop using a product or service over a specific time period. For example, if a company starts the month with 100 customers and loses ...

You finally get traction. Customers sign up, revenue starts trickling in, and for the first time, the business feels real.

What is enterprise SaaS churn, and at what stage should a brand be worried about its customer churn rate? We've asked the experts. Enterprise SaaS companies have a constant worry; what’s our churn ...

There’s nothing worse than putting your time and energy into converting leads only to see them stop using your product a month later. The ability to secure and satisfy these customers will result in ...

Churn is the process of losing customers. While any business hates losing customers, it is part and parcel in a SaaS business for customers to close their accounts or stop subscriptions for various ...