Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

A couple months ago, I wrote a column about network change and configuration management and promised to follow up when we finished our report. Well, it’s done and now available: “Adopting Network ...

Configuration management – the “C” in “FCAPS” (fault, configuration, accounting, performance and security) – has been much neglected, largely left to in-house improvisation and element-centric ...