VIENNA, Va.—The Monitoring Association recently announced a new Level 1 training course for operators. The previous Level 1 course was “Like drinking from a fire hose … it was just too much ...

VIENNA, VA (November 10, 2017) – Monitoring center operators are the critical link between alarm notifications and first responder dispatch. Their performance level is crucial to positive outcomes.

YARMOUTH, Maine—A central monitoring station can be a cool place to work—if your idea of cool is not knowing what's going to happen from one minute to the next, or talking people through crises, real ...

Security trainer Denver F. Wright gives tips on CCTV systems. Photo: Canva A GROWING number of businesses and homeowners are investing in CCTV systems, yet many are failing to use these tools to their ...