What is the balanced scorecard? The balanced scorecard is a strategic planning and performance management framework used by business, government, and non-profits to align day-to-day activities with ...
Definition: A set of principles and analytic techniques for improving an organization’s performance in four general areas: financials, customers, learning and internal processes. What it means: ...
11 February 2007 Dr Robert Kaplan, co-creator of the worldwide phenomenon 'Balanced Scorecard' (BSC), will be one of several leading authorities on maximising business performance speaking at the JW ...
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