(NEXSTAR) — Online shopping can seem easy on the surface until you learn the item you ordered isn’t quite right and you need to send it back. Unless you’re lucky enough to earn a “returnless refund,” ...

A woman says she was gaslit by a Kohl’s employee as she was trying to drop off an Amazon return at the store. Katie Nikolakakos (@k80nikolakakos) explained her beef with Kohl’s in a TikTok video that ...

Kohl’s has been an easy drop-off point for items that had to be returned to Amazon. But that may be coming to an end. The company confirmed in a statement that it was “conducting a test” at certain ...

In recent years consumers have been forced to make serious changes to their spending as rampant inflation took hold and didn’t let go. That in turn has hit retailers hard, with more than 7,300 stores ...

Amazon is offering doorstep returns in some markets through a new partnership with the U.S. Postal Service. Amazon quietly rolled out a partnership with the USPS this summer, offering doorstep return ...